Fewer guest questions, smoother changeovers

Guests ask the same things: how do I get in, what is the Wi-Fi, how does the heating work, where do the bins go, what time is check-out. A welcome book answers them before they message you.

This pack is a ready-structured welcome book in Word format. It opens in Microsoft Word, Google Docs, Apple Pages and LibreOffice, so you do not need a design app. Everything you need to change is in yellow brackets.

The book covers:

• a welcome page with quick facts
• arriving and getting in
• Wi-Fi and essentials
• how things work, with an appliance table
• house rules
• rubbish and recycling
• checking out
• your favourite places nearby
• getting around
• safety and emergencies
• a guest book page

The house rules sign and the Wi-Fi sign are one page each, ready to print and frame.

The guide explains what to write in each section and how to add photos. It also covers printing, sending a PDF or view-only link before arrival, translating a copy, and a check before the first guest.

A changeover goes well when everyone follows the same list. Print the room-by-room pages for your cleaner or keep them in a clear sleeve in the property. They cover the entrance and living area, kitchen, bathroom, bedrooms and outdoor space.

The final walkthrough covers the checks before the door is locked, from lights and alarms to the lockbox and photos of each room. There are printable pages for the restock list, the linen count, damage and maintenance, a deep clean schedule and a handover note from the cleaner.

The workbook does the counting:

• Inventory: set a par level for each item, count before you shop, and see what to buy and what it will cost.
• Linen: works out how many sheets, covers, pillowcases and towels you need from your beds, guests, bathrooms and sets per bed.
• Turnover Log: records each changeover with times, minutes taken and issues.
• Damage and Maintenance: keeps open repairs visible.
• Dashboard: brings it all together.

Since 20 May 2026, Regulation (EU) 2024/1028 applies across the EU. Where your country, region or city runs a registration procedure, each unit gets a registration number. Platforms show that number on your listings, and you keep the data you declared up to date when something changes. This workbook keeps that admin in one place.

The Units tab holds, for each unit:

• the address as declared
• whether registration applies
• the registration number and the authority
• the residence type, maximum guests and beds
• any authorisation

A status column flags missing numbers and reviews that are due.

The Listings Check tab compares the number on each listing with your records. The Changes Log records changes to declared data and when you updated them. Bookings works out nights and net amounts per stay. Nights by Unit adds up nights per month and compares them with any local limit you enter.

The EU Rules tab and the guide summarise what the Regulation says, with article references and links to EUR-Lex and the European Commission. The guide adds printables: what to find out for each unit, a declared data record and a before-the-season checklist.

Please note: this is an organiser, not legal or tax advice. The EU Regulation sets a framework. Whether and how registration applies to you depends on your national, regional and local rules, so check with your local authority.